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When an hourly rate and time span is organised and agreed upon your cleaner will work hard to get through the agree tasks within the allotted time. when the cleaner arrives at the property for the first clean or even a one off clean they can generally run out of time. In these occasions your cleaner will tell us and you and there will be an opportunity to buy additional time. if it is a recurring clean your cleaners will work with you to identify the areas that can be cleaned within the time allotted or how much more time may be needed to meet your requirements. Generally, when a cleaner gets used to the property that they are cleaning, the routine and amount of time needed may reduce over time.

For the first clean we general ask that you are in, this is to enable the cleaner to get used to the property and the cleaning routine. After the first clean it is ok to give the cleaner a key or to leave one in a safe place if you chose not to be in.

Yes, if you have a regular clean you will be allocated a cleaner who will be your dedicated cleaner. This way the cleaner will be able to work more efficiently as they will spend more time at your property and develop a routine of cleaning. If for whatever reason your cleaner is unable to make the clean we will find a replacement or work with you to rearrange the clean.

Cancellations can be made up to 24 hours prior to the cleaning taking place. However, failure to inform us within this time span will result in a £12 cancellation charge.

Yes, your cleaner will bring their own supplies, this includes all cleaning products, equipment and materials. The cleaner will also ensure that they are wearing shoe covers so that no extra dirt is brought into the house. IF you are a pet owner the cleaner will ensure that all water bowls are changed for fresh water, this will ensure that no cleaning products are contaminated within the pet’s water.

J and H Cleaning Ltd also uses green technologies to reduce the amount of cleaning products used with the property. This is done by using steam technologies and E Cleaning.

We can’t currently offer the following dues to safety, insurance and other reasons.

Your cleaner will not be able to undertake any activities that are outside of the property. For example, exterior window cleaning, garden furniture moving or garden waste removal.

Also your cleaner will not be able to do any heavy lifting or moving of furniture. Also any form of mould removal from interior windows or walls.

Of course you are able to tip the cleaner and they will be able to keep 100% of the tip. We do also accept feedback and this is general requested every now and then to see how we are performing.

We will take payment for your cleaning on the day of your clean and an invoice can be provided if an email address has been provided.

You can either pay by cash after your property has been cleaned or by a bank transfer (details will be provided if this is the option you chose)